Refunds & cancellations
Last updated 10 October 2026
Invite, Party Pack and Year Pass
All three are digital and start immediately when you pay. When you buy, you tick a box to ask us to unlock it straight away and agree that your 14-day right to cancel ends once it's unlocked (Consumer Contracts Regulations 2013, regulation 37). The Year Pass is a one-off payment that never renews, so there's nothing to cancel.
Bought the wrong thing?
If you bought the wrong thing (say, a Party Pack for the wrong party, or a Party Pack and a Year Pass in the same week), email us within 14 days and we'll put it right or refund you. Moving from the Invite to the Party Pack never costs more than the difference.
If something doesn't work
If anything doesn't work as described, tell us and we'll fix it or, if we can't, refund you. Your rights under the Consumer Rights Act 2015 aren't affected.
How refunds are paid
Refunds go back to the card you paid with. Once we've sent a refund, it normally shows on your statement within 5 to 10 working days, depending on your bank.